CEO
David is the founder of Platinum Executive Services and has been immersed in the chauffeuring industry for the past decade. Born and raised in Guernsey, he has an in-depth knowledge of the local area, ensuring the best service and the most exclusive spots for his clients. With a strong commitment to discretion and exceptional professionalism, David’s experience and dedication shine through in every journey, providing the ultimate chauffeur experience for all who travel with Platinum Executive Services.
As part of our VIP service you will get
Meet and greet
Coffee on arrival
Card Payments Accepted
Full Guernsey Coverage
Fresh Bottled water
Luggage Handling
Flight monitoring
Passenger assistance
TERMS & CONDITIONS
Payment Policy
Payments can be made by bank transfer, credit/debit cards or cash. Where a booking deposit is accepted the balance must be paid in advance of travelling.
Liability
We will endeavour to ensure you get you to your destination on time. We are not liable for any loss due to delays caused by extreme traffic accident/delays, road closures, diversions and adverse weather conditions, or any other unforeseen event which hinders the journey. We may cancel all planned services and refund any monies paid in the event of circumstances outside our control.
Booking Quotes & Confirmation Policy
Your booking is not confirmed until you receive confirmation from us. Please check your booking confirmation carefully and inform us of any errors. We will endeavour to check all flight details, connection times supplied to us by the client. We will not be responsible for any errors, cancellations or timetable changes which result in loss or delay to the client or passengers.
All quotes are valid for 21 days after they are produced, if after this time you wish to go ahead with the booking there may be a requirement for a new quotation to be produced.
Departure/Collection Time Policy
When a booking is made we will recommend the collection and journey times, making sure reasonable allowances are made accordingly in relation to traffic conditions and known congestion areas. This will ensure that you arrive at your requested time.
We will not be held responsible if the client insists on varying the recommended times or a delay in the agreed pick up time, which may result in missed flights, connections, meetings or any other loss. Any delay during a journey caused by the passenger is solely their own responsibility. The driver must not be asked to change the driving style in order to make up time.
If for any reason you have arrived at your collection location early we will endeavour to collect the client as soon as possible. Whilst we track flight arrivals if a flight arrives much earlier than could be forecast or monitored the client may not be collected until their agreed collection time.
Authority
The chauffeur is authorised to stop the vehicle and ask any passengers to leave the vehicle if they are acting against our conditions of hire in any way. Passengers must not distract, interfere with, encourage or harass the driver into breaking the law.
Cancelation and Refund Policy
Should you wish to cancel a booking this has to be done in writing by the person who made the booking, unless exceptional circumstances do not allow.
We may refuse or terminate any booking if it is not considered genuine or places the driver or the vehicle at risk of damage or abuse by the client or any persons connected with the client. There will be no refund of any fee if part way through the hire or an unused return journey. Passengers will be refused entry to the vehicle if the chauffeur suspects drug, alcohol or solvent abuse prior to or during the hire period.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire 100% of all booking fee will be due to be paid by customer. Deposits will not be refunded.
If the customer does not show at the time and place designated on the booking or quotation the full cost of the booking and any waiting time shall be charged and paid by customer.
Waiting Time
Should there be a requirement for a driver to wait or stop at the client’s request during a journey or if the client is late for the booking, this time will be charged
Lost Property
Our drivers are trained to check the passenger areas immediately after the departure of clients but sometimes items are missed. It is the client's responsibility to ensure they have all their possessions as the return of found property could incur a charge.
Damage Policy
Any malicious damage, deliberate breakage or any such act resulting in damage to the vehicle will result in any repair costs being charged directly to the person who placed the booking. Any passenger causing excessive soiling inside the vehicle will be charged at £250. Excessive soiling is deemed to be when the car is unusable for the next client and cannot be easily rectified by the chauffeur.
Vehicle Policy
If the vehicle should breakdown during your journey the chauffeur will make every effort to arrange a vehicle to get you to your destination as soon as practically possible. This vehicle may be a different category to the one you started your journey in.
There is to be no food or drink consumed in the vehicle unless the permission of the chauffeur is given. We currently operate a strict no smoking policy in our vehicles which includes electronic cigarettes.
Pets maybe permitted in our vehicles at the discretion of the company, an additional charge will be incurred for this, with the exception of pre-booked guide or assistance dogs.
Any unusual sized luggage or large amount of luggage should be declared when making the booking. We will not accept responsibility for being unable to collect any passenger with luggage which does not fit in our vehicles.
